Refund & Cancellation Policy

devexpertsstudio
Topolová 1130, 289 23 Milovice nad Labem 1, Czech Republic
support@devexpertsstudio.com

1. How this applies

This policy covers fixed-scope packages, monthly retainers, and time-and-materials engagements bought or agreed through this site, adapted to how software engagements actually run — not appointment-based services.

2. Fixed-scope packages

• Invoiced 50% on start, 50% on delivery (Terms of Service §4).
• Cancelling or rescheduling 5 or more business days before the agreed start date: your deposit is refunded in full.
• Cancelling within 5 business days of the agreed start date: 50% of the deposit is retained, reflecting work already committed (specification finalisation, scheduling of engineering time); the remainder is refunded.
• Cancelling after work has started: you're invoiced for work completed to date, calculated against the agreed specification; any balance of the deposit beyond that is refunded.
• Delivered audit or due-diligence reports (Design Audit, Technical Due Diligence, Legacy Audit & Roadmap) are non-refundable once delivered — the deliverable is the report itself, and delivery completes the engagement.

3. Monthly retainers (Scale Partnership, Maintenance & Support)

• No minimum term beyond the notice period below.
• Cancel with 30 days' written notice to support@devexpertsstudio.com. You're billed for the notice period at your current tier; no further billing after it ends.
• Downgrading or upgrading a Maintenance & Support tier takes effect from the next billing cycle.

4. Time-and-materials (Team Extension)

Billed monthly in arrears for hours actually worked; cancel with 30 days' written notice. Hours already worked and invoiced are not refundable.

5. Statutory right of withdrawal (consumers)

If you're a consumer (acting outside your trade, business or profession) rather than a company, you have a statutory 14-day right of withdrawal from a services contract under Czech and EU consumer-protection law (Act No. 89/2012 Sb., the Civil Code; Act No. 634/1992 Sb., on Consumer Protection). If you ask us to begin work within that 14-day period, you acknowledge that your right of withdrawal is lost once the service has been fully performed, and reduced proportionately to work already completed if you withdraw before then. This section does not apply to business-to-business engagements, which are governed by §2–4 above.

6. How to request a cancellation or refund

Email support@devexpertsstudio.com with your order reference (format DES-YYMMDD-XXXX) or the name of the engagement. We confirm cancellations and any refund due in writing within 5 business days.

7. Demonstration checkout

Because the checkout's payment step is a demonstration and no card payment is actually processed through it, no card refund is ever issued through the site. Real orders are invoiced and paid directly; any refund due under this policy is returned by bank transfer to the account the original payment was made from.