Maintenance & Support
A product that keeps working without you hiring, managing, or thinking about engineering day to day.
from €790
The Problem
Unmaintained software degrades quietly. Security patches lapse. Dependencies rot. Small bugs compound until one of them breaks in front of a customer, at which point there's no one on staff who can fix it quickly.
- No one on the team owns "keep this running" as an actual job
- Dependency and security updates are months behind, because nobody's watching
- The last person who understood the deploy process left, and nobody's replaced that knowledge
What's Included
Monitoring and alerting
not a promise to notice if you happen to mention something broke.
Security and dependency updates
applied on a schedule, not reactively.
Bug fixes against a stated response time
this is the headline metric on this page, not delivery time.
A named point of contact
not a rotating support queue.
Monthly reporting
on what was patched, fixed, and watched.
Who It's For
Perfect for
- Companies with a live product and no in-house engineering bandwidth to keep it running
- Founders who shipped an MVP elsewhere and need it kept alive without hiring
- Teams that just finished a build with us and want continuity without a new specification
Outcomes
- Security patches and dependency updates applied on a schedule, not discovered too late
- A stated response time when something breaks, instead of an unanswered support inbox
- One named point of contact who already knows the system, not a new ticket every time
Packages
| Essential €790/mo | BusinessMost chosen €1,690/mo | Critical €3,400/mo | |
|---|---|---|---|
| Response time | next business day | within 8 business hours | within 2 hours, extended cover |
| Cover window | Mon–Fri, business hours | Mon–Fri, business hours | Mon–Sat, extended hours |
| Security & dependency patching | monthly | monthly | continuous |
| Monitoring & alerting | Monitoring & alerting | Monitoring & alerting | Monitoring & alerting |
| Bug-fix hours included | 4 hrs/mo | 10 hrs/mo | 20 hrs/mo |
| Named point of contact | Named point of contact | Named point of contact | dedicated |
| Monthly report | Monthly report | Monthly report | Monthly report + monthly review call |
How This Engagement Runs
Survey
Before the retainer starts, we audit the current system: what it runs on, what's outdated, what's fragile.
Specification
The audit findings, the response-time tier, and the cover window are written into the agreement.
Build
Ongoing: patches, fixes and monitoring, delivered against the response-time commitment for your tier.
Verification
Every fix is tested before deployment; the monthly report is your written account of what changed.
Handover
If you ever leave the retainer, everything patched and documented stays yours — there's nothing to hand back.
Capability Example
An illustrative engagement, written from how we work. Client details are withheld and no outcome figures are claimed.
What we build with
- Sentry
- Grafana
- GitHub Actions
- Dependency scanning
- Incident response tooling